tc111's Privacy Policy
Your personal information is our highest priority. Through SSL encryption and strict security policies, tc111 keeps every piece of your data secure.
1. Introduction
Identity & Purpose
tc111 ("we", "our", or "platform") operates a trusted online entertainment and betting service for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect the personal information of our website users.
By using any service on tc111, you are considered to have accepted the terms of this privacy policy. If you have any questions about this policy, please contact our support team.
2. What Information We Collect
tc111 collects only the information that is necessary to provide and operate our services.
Personally Identifiable Information
During account registration and management, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where applicable)
Financial Information
For transaction processing, we record the following information:
- Mobile banking number (bKash, Nagad, Rocket)
- Deposit and withdrawal history
- Transaction amounts and dates
- Payment method details
We do not store full card numbers or banking PINs.
Technical & Usage Information
Our platform automatically collects certain technical information:
- IP address
- Browser type and version
- Device type and operating system
- Time spent on the platform and pages visited
- Login time and date
Gaming Activity Information
To improve our service quality, we collect:
- Play history and preferences
- Bet amounts and results
- Bonus and promotion usage details
- VIP level and activity information
3. Purpose of Data Use
How We Use Your Information
tc111 uses the collected information only for the following legitimate purposes:
- Account management: To create, verify, and manage your account.
- Financial transaction processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
- Identity and age verification: To ensure that only users aged 21 or above can use the platform.
- Customer support: To help resolve your complaints, questions, or issues.
- Security and fraud prevention: To detect suspicious activity and ensure platform security.
- Service improvement: To enhance the user experience and develop new features.
- Legal compliance: To comply with applicable laws and regulations.
- Responsible gaming support: To help users maintain healthy gaming habits.
4. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your device. tc111 uses these files to improve platform functionality and make your experience easier and more personalised.
We use the following types of cookies:
- Essential cookies: For login sessions and core functionality
- Functional cookies: To remember your preferences
- Analytics cookies: To monitor site usage
Managing Cookies
You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may prevent some platform features from working properly.
We do not share cookie data with any third-party advertising networks. Our analytics data is kept exclusively for tc111's internal use.
5. Data Sharing & Disclosure
We strictly control the circumstances under which your information may be shared elsewhere.
Limits on Data Sharing
tc111 may share your information with third parties only in the following limited circumstances:
- Payment processing services: The minimum information required to complete financial transactions via bKash, Nagad, and Rocket is shared with those payment platforms.
- Legal requirements: Information may be disclosed in response to a court order, legal process, or a legitimate request from a government authority.
- Fraud prevention: Limited information may be shared with security partners to detect or prevent fraudulent activity.
- Business changes: In the event of a company merger or acquisition, the new authority will also be bound to follow this privacy policy.
6. Data Security Measures
SSL Encryption
All data transferred between you and our servers is secured through SSL/TLS encryption.
Access Control
Only authorised staff can access your information for specific, necessary purposes, and every access is logged.
Regular Audits
Our security measures are regularly reviewed and updated to maintain the latest protection standards.
7. Data Retention Period
How Long We Keep Your Data
tc111 retains your information for as long as necessary. The general policy is outlined below:
- Account information: Retained while your account is active and may be kept for a defined period after closure for legal purposes.
- Financial transaction records: For the period required to meet financial and legal obligations.
- Gaming activity: For responsible gaming monitoring and service improvement purposes.
- Communication records: To improve customer service quality.
After the defined period has passed, the relevant information is securely deleted or anonymised.
8. Your Rights
As a tc111 user, you have several important rights over your personal information.
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. We will update it within a reasonable time.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, we may need to retain some data to meet legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly for marketing communications.
Right to Data Portability
You may request your information in a structured, readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily suspended.
9. Protection of Minors
Age Restriction
tc111 strictly provides services only to users aged 21 or above. We do not intentionally collect any information from minors.
If we become aware that a minor has opened an account, we will immediately:
- Close that account
- Securely delete the collected information
- Cancel all transactions and arrange a refund
Parents are advised to monitor their children's internet use and to use parental control tools.
10. Policy Changes & Updates
How We Will Notify You of Changes
tc111 may update this privacy policy as needed. For significant changes, we will:
- Post a notice in a prominent place on the website
- Send a notification to your registered email
- Update the "Last Updated" date at the top of the policy
Continuing to use the platform after an update means you have accepted the new policy. We therefore recommend visiting this page periodically.
11. Third-Party Services & Links
Responsibility Regarding External Services
Our platform may have connections to some third-party services, such as payment gateways (bKash, Nagad, Rocket) and game provider companies. These external services are governed by their own privacy policies.
tc111 is not responsible for the privacy practices of third-party websites or services. We recommend that you read their own privacy policy before using any external service.
When sharing information with third parties, we provide only the minimum necessary information, and they are contractually bound to comply with our privacy standards.
12. Contact Us
Contact us for any questions or requests regarding this privacy policy.
Privacy Inquiries
Contact us for any questions, requests to exercise your rights, or concerns regarding your information:
Via 24/7 Live Chat
By Email:
[email protected]We provide support in both Bengali and English.